HUNT VALLEY, MD—August 10, 2010—Nemacolin Woodlands Resort named WebbMason its 2009 Vendor of the Year, citing the print and brand management provider’s customer service and emphasis on improving business processes.
The award is given annually to the vendor whose partnership makes the most significant impact on the resort’s operations and bottom line.
Marketing materials at Nemacolin have a short shelf life. Many campaigns are driven by seasonal activities, and materials are obsolete once a season has passed. So it’s critical to Nemacolin’s marketing department to control inventory, reduce costs and order customized items on demand.
By using WebbMason’s MarketingBench technology, resort staff can order, monitor and deliver what they need, when they need it, from an online site built and branded specifically for Nemacolin. The system also drives production, fulfillment, inventory management and logistics. Today, WebbMason hosts more than 800 live ordering sites with more than 1 million registered MarketingBench users.
Nemacolin, one of only 21 hotels and resorts in the world to host AAA Five-Diamond lodging and dining, is a family and luxury vacation destination situated on 2,000 wooded acres in the Laurel Highlands of southwestern Pennsylvania. In addition to the internationally acclaimed Woodlands Spa, the resort offers 36 holes of championship golf (including renowned PGA course Mystic Rock), a shooting academy, ski facilities and much more.
“Nemacolin is known for its customer service, so for them to recognize us with an award for customer service is an honor we appreciate and value,” says Chris Berexa, WebbMason’s Vice President of Sales; Pittsburgh. “We build programs designed to meet the specific needs of each customer’s business environment. Our customer service team members become supremely familiar with the needs, goals and operational requirements of each client, and they’re empowered to make decisions that bring value to accounts like Nemacolin.”
Says Berexa: “Conventional wisdom in our industry says, ‘Find customers for your products and services.’ We do the opposite. We develop unique products, services and systems for each customer. We’re proud of our track record of changing our clients’ businesses by reducing their costs, increasing their efficiencies and empowering them like they’ve never experienced before from a marketing services provider.”